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MDK has documented its commitment to customer, supplier, employee and other interested parties' satisfaction in the quality management system according to HRN EN ISO 9001:2015, HRN EN ISO 14001:2015, and HRN EN ISO 45001:2018. The most significant principle of management of these systems applied by MDK is the principle of continuous improvement, which is based on the fact that continuous improvement of overall performance capacity is its ultimate goal.
With the aim of satisfying the requirements of all interested parties through successful and transparent business, MDK has implemented a quality management system, in accordance with the requirements of the international standard ISO 9001.
The main goal of quality management is business while maintaining stability and continuous improvement of the quality of service, while maintaining fair business relationships.
Specific goals of quality management include continuous availability of service complaint forms to all users, acceleration of internal procedures, maintenance of competence of workers, and raising motivation and satisfaction of workers.
With the aim of achieving its goals and meeting the requirements of all interested parties through environmentally conscious business, MDK has implemented an environmental management system, in accordance with the requirements of the international standard ISO 14001.
The main environmental objective is a business that will reduce environmental impact and increase energy efficiency, with specific objectives including reducing toner consumption and reducing accidentation when using construction machinery.
Occupational health and safety protection is especially important to MDK, as employees are the company's greatest asset. With the aim of developing the awareness of the latter about the importance of health and safety at work, MDK has implemented a system for managing occupational health and safety, in accordance with the requirements of the international standard ISO 45001.
The main objective of the occupational health and safety management system is zero incidents, and specific objectives include the use of vehicles without traffic accidents, the provision of accident-free services and the use of protective equipment every time they go to the site.
The methodology of the integrated quality, environmental and occupational health and safety management system is based on a process approach, i.e. the assumption that for the effective functioning of the organization it is necessary to identify and manage its interconnected actions in a simple and efficient way, taking into account all potential risks.
In addition to employees, who with their knowledge and experiences represent the knowledge of the organization, the integrated system focuses on the positive image that the company builds with its socially and environmentally responsible business.